This applies for POP, IMAP and SMTP server settings. This article includes setup guides for the most common email clients.When you sign up for Comcast (Xfinity) services, one thing you always get for free: an email account.Please make sure the server settings in Outlook match the settings at Email Settings for all Virgin Media domains. Microsoft Outlook and Mac Mail are two examples of email clients. Email clients can both send and receive your email messages. Email clients are applications on your computer or apps on your phone that retrieve emails and deliver them to your email inbox.
Comcast Email Settings Outlook 16.4.1 Password Under AccountOutlook then attempts to connect to the Comcast server but errors. Under Outlook I entered the new password under Account Information > Account Settings > Server Settings. I recently changed my Comcast account password and went to update my Outlook settings accordingly.Use imap.comcast.net host and port 993 for incoming mail and smtp.comcast.net with port 587 for outgoing mail. Sometimes, it stops receiving emails, and I am not always sure whether nobody cares about me or it’s a problem with the software.Below I listed major issues with my Xfinity email on iPhone and ways to troubleshoot in case you need it.In general, Comcast email does not work on iPhone because of incorrect Mail app settings. However, once in a while my internet provider gives me a hard time. Deliberate or accidental human action, or a compromised account.I use my Comcast account as my personal email which I don’t give to everyone – only to my friends. Settings are applied to incoming email, such as a filter or mail forwarding. There is a configuration issue with the IMAP or POP server settings. If you see a 500 error on the screen, then the server is down.In this case, there is nothing you can do except calling Comcast and notify them about the issue. So, if the Mail server is down, you may still have TV, internet, and phone working fine.The easiest way to tell if the Mail server is down is to tryIf you can access your emails through the browser app, then the server is working. There is a thread on their forums where users were reporting that Comcast email was not working on iPhones and other devices.In the end, the Xfinity customer service confirmed that the service was not available.Services provided by big companies are usually distributed, meaning that if one service is down, it may not impact the rest of the bundle. 8 Reasons Why Comcast Email not Working On iPhone Comcast Server Is DownBelieve it or not, but sometimes even big companies like Comcast can have outages. Set adobe reader as default pdf viewer in mac osxI remember the story of my friend who was forced to pay for an unlimited internet account with this mobile service provider.His family was using 20-30GB of the internet on their phones every month. If the browser cannot reach any web site, then you can temporarily turn off Wifi on the phone and use a cellular connection.And don’t forget to turn the Wifi back internet comes back. Sometimes, you may lose the internet, but the Wifi router is still working.In this case, the iPhone will connect to the Wifi router, find no internet, and will not be able to access anything, including emails.The right thing would be for the device to use cellular connectivity if there is no internet, but Apple computers don’t do this.Start Safari on the iPhone and try to open any web site, e.g., Google.com. Which maybe isThere is, however, also the opposite issue. IPhone is Having Connectivity IssuesDid you notice that you don’t get emails during the day, butWhen you get home, it suddenly starts working? It is possible that you didn’tLet the Mail app (or Xfinity Connect App) to use the cellular network.To check the configuration, go to the Settings app on the iPhone, tap on Cellular, scroll to Mail and check if it is enabled (the slider is green).If it’s not, then you will only receive emails and will onlyBe able to send emails when the phone is connected to the Wifi. This may take hours, rarely days. If you have trouble receiving emails, then this is the area you need to check.Also, click on the Advanced tab to get more detailed Incoming Mail Server Settings. If you get error message, such as “imap.comcast.net does not support password authentication”, check the Mail settings.To check the configuration open Settings app on iPhone and tap on Passwords & Accounts, find and tap on the Comcast account (it may have a different name on your iPhone).Under Incoming Mail Server, you will see settings for receiving emails. Incorrect Mail App Settings on iPhoneBy far, the most common issue is incorrect settings in the Mail app on the iPhone. When my friend connected her phone to the home Wifi router, their usage dropped below 5GB, and he was finally able to drop an expensive plan. ![]() If yes, then it’s a good idea to update the app. Outdated Mail AppIt’s always a good idea to have the latest updates on the iPhone.Periodically check if Apple released an updated version of the Mail app. If you have FetchNew Data set to Manual, you will not get any emails until you open the Mail appWhy are there three settings, and why not have it set toPush always? Push uses more battery and can greatly impact the battery life.I have multiple Mail apps on my iPhone, and I only set PushFor those that I need instantaneous notifications, e.g., work. The frequency of the periodic checks depends on your settings.If it is set to 30 min, then you may get your emails after 30 min they were sent.And finally, there is a Manual setting. It may have one of three values: Push, Fetch, or Manual.If the setting is set to Push, then the mail server will send new emails directly to your phone.If it is set to Fetch, then your iPhone will periodically ask the server for new emails. Fetch NewData is a feature that allows the user to select how often the device checksFor new emails. Click on the Security option on the left. In the top right corner, click on the Gear icon to get access to email settings. Then click on the Mail icon to open the Comcast email page. There is a setting in Xfinity portal which will allow or disallow third-party apps, such as Outlook or Apple Mail to get access to Comcast email.To check if the setting is On or Off do the following: Third Party Security Unchecked in Xfinity PortalAnd final tip is to check the settings in Xfinity portal. From Florida.He had VPN enabled on his iPhone. Turn Off VPNThis last tip came from one of the readers: Doug B. So, your only option is to use 3rd party apps with iPhone, such as Mail or Outlook. If you try to open an email from Xfinity app, it will redirect to the web page, not the app. Unfortunately, the company discontinued Xfinity Connect app on April 20, 2021. To set up Comcast email on your iPhone follow these steps: How Set Up Comcast Email On iPhoneSometimes the easiest way to fix the issue is to blow everything away and install it from scratch.If all troubleshooting steps above didn’t work, you can delete the Comcast account from the Passwords & Accounts section in the Settings app and set up the account again.Surprisingly, the process is pretty straightforward. So, if you have a VPN, disable it to connect to Xfinity email. Apparently, Comcast has the same issue. By the way, my favorite provider is NordVPN (affiliate).Some sites do not allow VPN connections. If you get an “Invalid Email Address” error, verify that the email address is correct. Enter your name, Comcast email, and Comcast password. Under Accounts section tap on Add Account Force Restart Your iPhoneDepending on the iPhone model, the instructions on which button to hold to reset the phone may vary.If you don’t know how to force restart iPhone, google for particular model instructions.Force restart will clear all garbage your iPhone might have accumulated since the last start, and it is possible that some of the garbage might have impacted Comcast email. Below are twoPossible things to try when nothing else works. The app will download all emails from the Comcast server.Sometimes more drastic measures are required. Now find the Mail app on iPhone and open it. There will be several options, and one of them is “Reset all Settings iPhone.”If you tap on that option, it will reset network settings and personal preferences, but keep your personal data and your apps.DO NOT TAP “Erase All Content and Settings”! This will erase everything, and you would have to restore from the backup (in case you have one).
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